LiveLink Resource is well known in the area of private healthcare as the UK expert in the provision of high quality reception services and management of back office systems and processes.
Overview
Our existence is to make a difference to our client’s business and lives. To make them feel special, to improve their image, and to support them in building their business.
We are enhancing our team and we are looking for two superstars. The people we seek will be special in that they will embrace our aims and values wholeheartedly and take pleasure in the growth of LiveLink and our client’s businesses.
Plus! You can do this from the comfort of your own home.
We’re an amazing place to work because:
· You will learn so much as we have the systems and tech
· You will be fully supported by every member of our wonderful team
· Speaking of the team – they are the best ever
· You will get holidays, birthdays off, pension, bonus scheme and all that stuff
PLUS, we help clinics realise their dreams. How cool is that?
This isn’t the traditional customer service role where you get ‘Karens’ moaning on the phone. You will speak to patients who need help and are generally super nice.
Your job will be to talk to our clients patients, book their appointments, empathise with them when they’re in pain, and be the ambassador for the clinic.
The perfect candidate will tick the boxes below: -
· You will be a real people person with genuine empathy (this is so important)
· You will be confident on the phone and Zoom
· You will have a track record of helping people
· You won’t be a technophobe
· You will be eager to learn new stuff
· And you’ll be able to spell with great accuracy and create a decent email
***If you’re not a people person and don’t love people, stop reading now as this won’t be for you***
What Your Typical Day Will Look Like (dependent on shift pattern)
07:55 Log in to our systems and be ready to start at 8am. We don’t care if you’re in your PJs
08:00 First call comes in. It could be a patient booking an appointment or a query.
08:10 Listen to voicemails left during the out of hours period and respond accordingly
10:00 Put the kettle on – you’ll need a coffee
11:00 Monitor the business email inbox and action emails
11:30 Check live chat
12:30 Lunch! We’re nice like that
PM Same as AM
18:00 Finish what you’re doing and go and put your feet up. Don’t forget to write up a handover for the next day
Every day will be different and you’ll be responsible for your workload. We’re not a kindergarten.
Job Types: Full-time, Part-time
Pay: £22,000.00-£26,000.00 per year
Expected hours: 15 – 37.5 per week
Additional pay:
Benefits:
- Additional leave
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Work Location: Remote
