Upcoming customer experience conferences
We've collated the best conferences in the UK and Europe for people working in customer services and customer experience roles. It's time to engage with your peers and thought leaders to advance your professional development and career prospects.
Customer Experience in Financial Services Conference
When: 18-19 June, 2025
Where: Convene, Bishopgate, London
If you're working in financial services, this conference is your chance to delve into customer-centric approaches.
Discuss digital inclusivity, AI integration, and effective customer service strategies. Guest speakers include representatives from Lloyds Banking Group and Monzo.
Contact Centre & Customer Services Summit
When: 28-29 April 2025 / 8-9 September
Where: Raddison Hotel & Conference Centre, London Heathrow / Hilton Manchester Deansgate
Join the summit dedicated to innovations in customer service and contact centre operations.
You'll have the chance to network with some of the UK's top companies and dig into latest tech and best practices to improve customer interactions.
Gainsight Pulse Europe
When: November 13 -14
Where: Amsterdam
Make lasting connections, learn from innovators, and discover the future of digital and AI at the world's largest Customer Success gathering.
X4 - The Experience Management Summit
When: Dates for 2025 TBC
Where: London
X4 is an unforgettable event experience dedicated to helping leaders at the world's most successful organisations.
Unlock the value in experience management by deeply connecting their customers and employees.
CX Summit EMEA
When: 2-4 June, 2025
Where: London and online
Explore the evolution of customer experience (CX) with a focus on emerging tech, such as generative AI.
Attendees can expect insights into enhancing customer satisfaction, aligning marketing with CX, and leveraging new engagement tools.
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