We are a passionate team with a simple aim to help our clients grow and have fun while doing so! We are 10 years old, and classed as a ‘fast-growth’ company in the UK - working with an enviable client list.
Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments. Our goal is to continue transforming traditional contact centres, into cloud based community led initiatives.
Position Title: Customer Support Agent
Job Type: Freelance
Location: Remote
Work Hours: 17:30 - 00:00 (GMT/UTC) Monday to Sunday
About Us:
Socialbear is the global leader in Customer Service and Community Management, powering support for some of the world’s biggest brands. Human customer support built for the 21st century, available 24 hours, 365 days a year. Our full stack service includes: agents, management, security, training, analytics and data. We power customer service for industry leading brands, charities and governments.
Responsibilities:
Customer Assistance:
- Respond promptly to customer inquiries via phone during the specified hours.
- Provide accurate and comprehensive information regarding products, services, and policies.
- Address and resolve customer issues, ensuring high levels of customer satisfaction
- Maintain detailed and accurate records of customer interactions and transactions.
- Document common customer concerns and contribute to the development of a comprehensive knowledge base.
Social Media
- Monitor and respond to customer inquiries on social media platforms.
- Leverage social media channels to enhance customer engagement and support.
Requirements:
- Proven experience in customer support or a related field.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively.
- Familiarity with VOIP systems
- Exceptional problem-solving and interpersonal skills.
- Comfortable working during non-traditional hours.
- Social media management experience is a bonus.
Job Type: Freelance
Pay: £11.44 per hour
Expected hours: 15 – 25 per week
Benefits:
Schedule:
- Overtime
- Weekend availability
Work Location: Remote
