About the role
We’re looking for a Customer Support Executive to join our London office – well, a customer champion!
We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon. You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.
What you'll be doing
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Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
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Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
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Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
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Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
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Handling difficult customer queries sensitively and confidently
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Previous experience within Customer Support isn’t necessary but we are open to it
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You will be extremely attentive, organised, caring and motivated
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Great listener and confident communicator
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Problem solver who is keen to get to the heart of the issue
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You are able to thrive under pressure
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PASSION FOR DOING GOOD! We're proud of what we do, you should be too
#LI-REMOTE
We are a remote company that maintains a flexible working culture for our employees - This is something we’re proud of, so ask your Talent Partner or interview team to find out more about our ways of working.
JustGiving are an equal opportunity employer, and we stay committed to cultivating a diverse and inclusive work environment.
