About the role

We’re looking for a Customer Support Executive to join our London office – well, a customer champion!

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon. You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.

What you'll be doing

Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
Handling difficult customer queries sensitively and confidently

What you’ll bring

Previous experience within Customer Support isn’t necessary but we are open to it
You will be extremely attentive, organised, caring and motivated
Great listener and confident communicator
Problem solver who is keen to get to the heart of the issue
You are able to thrive under pressure
PASSION FOR DOING GOOD! We're proud of what we do, you should be too

#LI-REMOTE

We are a remote company that maintains a flexible working culture for our employees - This is something we’re proud of, so ask your Talent Partner or interview team to find out more about our ways of working.

JustGiving are an equal opportunity employer, and we stay committed to cultivating a diverse and inclusive work environment.

JustGiving

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Customer Support Executive