The Role: What you will do?
Are you looking for an customer service role that will really make a difference to lives? A role that will complement your busy life schedule at hours to suit you?
We are looking for someone to join our team on a 6 month fixed term with a possible view that the role may be made permanent after this.
Being a customer service advisor is a very rewarding but also sometimes challenging job, every day is different to the last and there is a lot to learn. The journey starts with booking the initial treatment, whether that is for our Physiotherapy or Mental Health service all the way through to discharge. Our customer service advisors ensure the smoothest journey for our patients.
The role itself involves mainly phone based customer service support but does also encompass a range of administrative responsibilities that support alongside the calls.
If you feel you can help us to make a difference to a patients life then keep reading to see if you are interested in the role and what we have to offer.
The location for the role is remote based working, within a fantastic team of around 20 people.
The shifts are between 8am – 6.30pm Monday – Friday and Saturday 8am – 5pm
Some examples of shifts are 8am-4pm, 9.30-5.30 or 10.30-6.30. You will only need to work 1 half a Saturday a month, with the shift being either 8am-12.30 or 12.30-5pm.
Ideally you would have experience working in a fast-paced contact centre environment, as we need individuals who have the personal resilience to work in a high pressured, fast-paced role.
If any of the above applies to you, Vita Health have the perfect role for you!
On top of your salary of £22,386 pro rata we offer 33 days holiday (inc Bank Holidays), pension scheme, time off for your birthday plus many other great benefits
What will you be doing?
- Working as part of a team of 20+ direct colleagues supporting clinical teams with over 300 colleagues
- Contacting Clients to book their Physiotherapy or Mental health treatments within the agreed timeframe
- Efficiently handling a share of our 400 daily incoming calls to our National Service Centre
- Identify and effectively dealing with any problems where appropriate
- Ensuring any client or patient telephone enquiries are replied to in a correct and confident manner.
- Correspond and converse with our nationwide network of treatment clinics
- Ensuring good housekeeping for data protection and information security requirements
Call back and respond to voicemails.
Skills and Experience:
Essential:
- Customer service experience
- Personal resilience for a fast paced office environment
- Good Interpersonal and communication skills, with a can do attitude
- Good organisational skills
- Self-motivating
- Good attention to detail and accuracy is required
- Excellent written and spoken English
- An awareness of and commitment to supporting and facilitating diversity and inclusion
- Self -sufficient
Desirable:
- 2 + years office and administrative experience
- NVQ Level 2 Business and Administration
- Experience working in a busy office environment.
Why Vita Health Group?
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.
This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion
We are committed to being equitable and supporting the wellbeing of all employees.
- We are a Mindful Employer
- Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
- An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
- Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.
