We're looking to recruit Customer Service Advisors to join our team, providing key administrative pension and payment services, to managing supplies, performers list and market entry applications through to moving medical records.

Job title:

Customer Service Advisor

Job Description:

This is role is a 6 Month Fixed Term Contract starting on the 6th January 2025. Business hours are Mon-Fri between 08:00 - 17:15, you'll work 37.5 per week.

What you’ll be doing:

You will ensure all enquiries are dealt with in accordance with PCSE regulations, guidance and standard operating procedures.
Work within our Customer Service Centre dealing with inbound customer queries over the telephone
Deal with incoming mail and other non-telephony queries from various NHS contacts within our CRM system.
Provide excellent service to our NHS colleagues as the main point of contact for query resolution into all services we deliver.
Ensure all enquiries are dealt with in accordance with GDPR, PCSE regulations, guidance and standard operating procedures.
Be the proactive point of contact for any incoming query, ensuring these are actioned appropriately.
Route certain calls into specific specialised teams as appropriate.
Take ownership by proactively managing and investigating caseloads.
Provide information, advice and updates to professionals agencies
Effectively prioritise portfolio of cases/queries along with other team responsibilities.
Enter important information given to us by contacts onto our systems
Provide a high degree of quality and achieve accuracy benchmarks in everything you do.
Aim to answer callers queries where possible without the need to hand off by utilising in house knowledge systems and resources available through the PCSE website.
Offer flexibility across multiple disciplines based on the demands of the business

What we’re looking for:

A passion for delivering excellent customer service.
A genuine interest in other people.
Excellent communication and listening skills.
The ability to explain complex information clearly and simply.
Good computer skills.
Attention to detail.
Enjoy working in a fast-paced, ever changing environment.

About Capita Health and Welfare – PCSE

At Primary Care Support England (PCSE), part of Capita plc, we’re committed to providing services that underpin the NHS in delivering high quality primary care services for patients. Whether it’s managing supplies and market entry applications or moving medical records and processing payments, we deliver key administrative and payment support for GP’s, dentists, pharmacies and opticians. Our vision is to create more modern, efficient, easy to use support services for the future – and we hope that you’ll join us in achieving just that.

What’s in it for you?

£22,542 pro rata
23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Work from home

Location:

Home-Based - GBR

United Kingdom

Time Type:

Contract Type:

Fixed Term (Fixed Term)

Capita

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Customer Service Advisor