Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience for our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services offered by the company.
- Analyse customer issues and provide effective solutions or escalate as necessary.
- Maintain detailed records of customer interactions using Salesforce.
- Collaborate with other departments to resolve complex issues and improve service delivery.
- Assist in the development of customer service policies and procedures to enhance overall efficiency.
- Stay updated on industry trends and product knowledge to better assist customers.
Skills
- Excellent verbal and written communication skills, with a strong ability to engage with customers effectively.
- Previous experience in the financial services industry is advantageous.
- Proficient in using Salesforce or similar CRM systems for managing customer relationships.
- Strong analytical skills to assess customer needs and provide tailored solutions.
- Ability to work well under pressure while maintaining a positive attitude.
- A team player who is also capable of working independently when required.
Join us in delivering outstanding customer service while contributing to our mission of excellence in the financial services sector!
Job Types: Full-time, Temp to perm
Contract length: 4 months
Pay: £9.35-£12.00 per hour
Expected hours: 12 – 40 per week
Additional pay:
Benefits:
Work authorisation:
- United Kingdom (required)
Work Location: Remote
