As one of the UK and EU's fastest growing home fitness companies, we have an increasing number of customers who use our range of products. Naturally this leads to customer queries and issues. The role is fully remote, but we do require weekly video calls, and encourage at least quarterly trips to London to familiarise one-self with the product and the core team, including the founders.
We require a well-spoken individual who has great organisation skills and who can manage our customers’ questions and issues as well as prioritise tasks and manage their time well. The role will also include booking in new orders into the delivery system as well processing claims and customer invoices. The role requires proficient use of Microsoft Outlook and Microsoft Excel. The individual should have high aptitude in English speaking and writing skills and can comprehend the request of a customer. We will offer paid-for training on how to use our backend systems and our delivery systems. New laptop and phone will be provided.
We would hope the selected candidate will join us on our mission to make the world a healthier and fitter place and are looking for the successful candidate to start as soon as possible.
Role Responsibilities:
- Responding to customer queries on a daily basis across the different platforms we sell (Website, Amazon, eBay and Onbuy)
- Emails
- Live Chat
- Phone calls
- Fulfilling incoming orders from our online stores and booking them in with couriers
- Processing refunds for customers
- Managing the claims process if goods get damaged or lost by a courier
- Booking in replacement parts to send to customers
- Booking in collections of goods that a customer is returning, and sending back to our warehouse
- Escalate queries to management when necessary
- Responding to customer complaints and ensuring 0 negative reviews
- Providing feedback on the customer service process and suggesting improvements
- Processing invoices for international orders
- European languages desirable however this is not a requirement of the role.
Perks:
- 25 days of annual leave + 1 day for birthday vacation
- Paid-for gym membership
- Monthly commission for 0 negative reviews received on Trustpilot, eBay, Amazon and Onbuy
- 6 monthly salary review
Job Type: Full-time
Salary: £30,000.00 per year
Job Type: Full-time
Pay: £30,000.00 per year
Additional pay:
Benefits:
- Gym membership
- Work from home
Schedule:
Education:
Work Location: Remote
Application deadline: 10/11/2024
