As one of the UK and EU's fastest growing home fitness companies, we have an increasing number of customers who use our range of products. Naturally this leads to customer queries and issues. The role is fully remote, but we do require weekly video calls, and encourage at least quarterly trips to London to familiarise one-self with the product and the core team, including the founders.

We require a well-spoken individual who has great organisation skills and who can manage our customers’ questions and issues as well as prioritise tasks and manage their time well. The role will also include booking in new orders into the delivery system as well processing claims and customer invoices. The role requires proficient use of Microsoft Outlook and Microsoft Excel. The individual should have high aptitude in English speaking and writing skills and can comprehend the request of a customer. We will offer paid-for training on how to use our backend systems and our delivery systems. New laptop and phone will be provided.

We would hope the selected candidate will join us on our mission to make the world a healthier and fitter place and are looking for the successful candidate to start as soon as possible.

Role Responsibilities:

Responding to customer queries on a daily basis across the different platforms we sell (Website, Amazon, eBay and Onbuy)
Emails
Live Chat
Phone calls
Fulfilling incoming orders from our online stores and booking them in with couriers
Processing refunds for customers
Managing the claims process if goods get damaged or lost by a courier
Booking in replacement parts to send to customers
Booking in collections of goods that a customer is returning, and sending back to our warehouse
Escalate queries to management when necessary
Responding to customer complaints and ensuring 0 negative reviews
Providing feedback on the customer service process and suggesting improvements
Processing invoices for international orders
European languages desirable however this is not a requirement of the role.

Perks:

25 days of annual leave + 1 day for birthday vacation
Paid-for gym membership
Monthly commission for 0 negative reviews received on Trustpilot, eBay, Amazon and Onbuy
6 monthly salary review

Job Type: Full-time

Salary: £30,000.00 per year

Job Type: Full-time

Pay: £30,000.00 per year

Additional pay:

Performance bonus

Benefits:

Gym membership
Work from home

Schedule:

8 hour shift

Education:

Bachelor's (required)

Work Location: Remote

Application deadline: 10/11/2024

BRAINGAIN

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