DIY Kitchens is the world's number 1 online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.

We’re rated 'Excellent' by our customers on Trustpilot and have even been awarded 'Best Rated Kitchen Brand' by Which? magazine. We have exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.

Remote working. Must be available for training in Pontefract for a couple of weeks

Main Responsibilities

· Proactively resolving customer queries and issues through various channels of communication

· Demonstrate empathy and clear understanding when communicating with customers in a professional manner

· Ensuring all complaints are logged accurately, acknowledged and given a response

· Managing your own workload to ensure that complaints are fully investigated and responded to

· Identify and report on any processes that could result in a poor customer experience

· Take ownership of each customer call

About you:

You must have a strong background in complaint handling and customer service within the kitchen industry
Be empathetic and a problem solver
Confident IT Skills - able to navigate through various computer systems
Strong attention to detail
Be able to communicate in a confident, clear and friendly manner
The ability to remain calm under pressure in a fast-paced environment
Flexibility towards working hours as overtime may be required on some days
Positive attitude towards work

Join Our Team!

If you have a passion for exceptional customer service and after care, we would love to hear from you. Apply today and become a part of the DIY Kitchens family!

Diversity, equity, and inclusion are at the heart of what we value as a team at DIY Kitchens, we are committed to being fair and inclusive.

Job Type: Full-time

Pay: From £13.50 per hour

Expected hours: 40 per week

Schedule:

Day shift

Experience:

customer service: 1 year (preferred)

Work Location: Remote

DIY Kitchens

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