Customer Service Officer- Reception

Stockport Homes Group • Part-time • Stockport, England, United Kingdom • £25.58k - £27.27k / year • 2w ago

This is a part time position working 22 hours per week Monday – Friday between the hours of 8.30am – 5pm.

Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;

We're looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head officer Cornerstone in the centre of Stockport town centre.

Our customer service officers are often the first point of contact for our customers, making them crucial to delivering a first class customer experience.

This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.

The successful candidate will:

Help us to create a friendly, relaxing and professional environment.
Build strong rapport with reoccurring customers.
Provide exceptional and efficient customer service to everyone who visits.
Answer queries in a caring and helpful way, making sure everyone feels valued.

You will need to be very customer focussed, have excellent written and verbal communication skills a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 24th November 2024

Interview date: 2nd December 2024

Stockport Homes is Stockport’s largest landlord and a management organisation which acts as landlord for both Stockport Council’s social housing and our own property portfolio. But we’re more than just so-called rent collectors. We’re an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home.

At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence.

We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.