Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and promoting our products and services through effective communication. The ideal candidate will possess strong interpersonal skills and the ability to analyse customer needs while ensuring a positive experience.

Duties

Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Assist customers in troubleshooting issues and resolving complaints.
Upsell additional products or services based on customer needs.
Maintain detailed records of customer interactions and transactions through data entry.
Analyse customer feedback to identify trends and areas for improvement.
Ensure adherence to company policies and procedures while maintaining excellent phone etiquette.
Collaborate with team members to enhance the overall customer experience.

Qualifications

Good in English.
Strong communication skills with the ability to engage effectively with customers.
Experience in upselling products or services is a plus.
Excellent data entry skills with attention to detail.
Ability to analyse information and provide solutions in a timely manner.
Previous experience in a customer service role is advantageous but not essential.
A positive attitude and a willingness to learn are essential for success in this role.

Join us in delivering outstanding service that makes a difference!

Job Type: Full-time

Pay: £29,246.00-£32,916.00 per year

Additional pay:

Bonus scheme
Commission pay
Performance bonus
Tips
Yearly bonus

Benefits:

Language training provided

Schedule:

Monday to Friday

Work Location: In person

Adam Extensions & Building Construction

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