Customer Service Manager

MAJESTIC MCR LTD • Full-time • Manchester, England, United Kingdom • £38.70k - £38.75k / year • 3w ago

Job Overview
We are seeking an experienced and dynamic Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for ensuring exceptional service delivery, fostering a positive team environment, and implementing strategies to enhance customer satisfaction. This role requires strong leadership skills and the ability to communicate effectively with both customers and team members.

Duties

Supervise and manage the daily operations of the customer service department.
Lead, mentor, and develop a team of customer service representatives to achieve performance goals.
Analyse customer feedback and service metrics to identify areas for improvement.
Develop and implement training programmes to enhance team skills and knowledge.
Ensure effective communication within the team and with other departments to resolve customer issues promptly.
Foster a culture of excellence in customer service by setting clear expectations and providing ongoing support.
Maintain up-to-date knowledge of products, services, and industry trends to assist the team in providing accurate information to customers.

Skills

Strong leadership abilities with experience in supervising teams.
Excellent communication skills in English; proficiency in Spanish or other languages is highly desirable.
Ability to analyse data and make informed decisions based on insights gathered from customer interactions.
Proven track record of managing customer relationships effectively.
Multilingual capabilities are an asset, enhancing communication with a diverse customer base.
Strong problem-solving skills with a focus on delivering solutions that meet customer needs.

If you are passionate about delivering outstanding customer experiences and possess the necessary skills to lead a successful team, we encourage you to apply for this exciting opportunity as a Customer Service Manager.

Job Type: Full-time

Pay: £38,700.00-£38,750.00 per year

Benefits: