Job Overview
We are seeking an experienced and dynamic Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for ensuring exceptional service delivery, fostering a positive team environment, and implementing strategies to enhance customer satisfaction. This role requires strong leadership skills and the ability to communicate effectively with both customers and team members.
Duties
- Supervise and manage the daily operations of the customer service department.
- Lead, mentor, and develop a team of customer service representatives to achieve performance goals.
- Analyse customer feedback and service metrics to identify areas for improvement.
- Develop and implement training programmes to enhance team skills and knowledge.
- Ensure effective communication within the team and with other departments to resolve customer issues promptly.
- Foster a culture of excellence in customer service by setting clear expectations and providing ongoing support.
- Maintain up-to-date knowledge of products, services, and industry trends to assist the team in providing accurate information to customers.
Skills
- Strong leadership abilities with experience in supervising teams.
- Excellent communication skills in English; proficiency in Spanish or other languages is highly desirable.
- Ability to analyse data and make informed decisions based on insights gathered from customer interactions.
- Proven track record of managing customer relationships effectively.
- Multilingual capabilities are an asset, enhancing communication with a diverse customer base.
- Strong problem-solving skills with a focus on delivering solutions that meet customer needs.
If you are passionate about delivering outstanding customer experiences and possess the necessary skills to lead a successful team, we encourage you to apply for this exciting opportunity as a Customer Service Manager.
Job Type: Full-time
Pay: £38,700.00-£38,750.00 per year
Benefits:
Schedule:
Experience:
- Leadership: 1 year (required)
Language:
Work Location: In person
Reference ID: CUSTOMER SERVICE MANAGER
