An exciting role has come up for a temporary Customer Service Assistant here at REFY to help support our team during peak season.

We are looking for a driven, positive, problem-solver who thrives when helping customers in a fast-paced environment.

We would be looking for someone to join as an immediate start.

KEY RESPONSIBILITIES

Reply to customers on all platforms, consistently providing the highest standard of customer service and upkeeping with our REFY tone of voice
Achieve and maintain daily performance targets
Report back on any patterns of customer feedback or common issues raised by customer issues to the Customer Service Manager

SKILLS, KNOWLEDGE AND EXPERIENCE

Customer-focused with strong communication skills
Team player with a positive mindset, thriving in a fast-paced environment
Solution-oriented problem solver, demonstrates initiative
Confident in meeting departmental targets and maintaining performance under pressure.
Adaptable to various software platforms with 1+ years of customer service experience.

WORKING HOURS

Core Hours: Monday to Friday, 10:00 AM - 4:00 PM.
Temporary Split Shifts: For approximately 3 weeks, starting Wednesday 27th November, we will operate split shifts to support our busy Black Friday and Cyber Monday period.
- Shift A: 6:30 AM - 2:30 PM (office-based)
- Shift B: 2:00 PM - 10:00 PM (remote)
These shifts will alternate weekly, and you must be available to work both shifts. You’ll be notified in advance of your schedule each week.
After the 3-week period, core hours will resume.

WHAT MAKES US 'REFY'

Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.

Community First: We prioritise community and collaboration.

Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.

Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.

Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.

REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.

Department

Customer Service

Employment Type

Fixed Term - Full Time

Location

Manchester

Workplace type

Onsite

REFY BEAUTY

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