Customer Service Advisor

Newham Council • Full-time • London, England, United Kingdom • £32.93k - £33.96k / year • 3w ago

Job Description

Customer Service Advisor

£32,925 - £33,957 per annum

About Us

Resident Experience are proud to have some of the most exciting opportunities that the borough can offer within a dynamic and constantly evolving environment and providing a broad knowledge of the many services we represent.

About the Job

Our Customer Services Team play a vital role in achieving our goals by providing the residents of Newham with ‘top class’ services which are delivered ‘right, first time, every time’. To achieve this, we need to ensure we have the right people working for us. We need people:

To support the Council’s vision and resilience agenda by providing a wide range of best in class front line services within customer services.
To support the ethos of ‘right first time’ within customer services.
To support the overall delivery of excellent customer care by working in conjunction with the customer services team to provide high quality service during opening hours.
To answer calls from Newham residents about a range of Services providing signposting guidance and support and resolving queries at first point of contact.
To assist with admin support as and when required to further enhance resident experience.

About You

In our quest for excellence in delivering services to the public we are looking for outstanding and enthusiastic individuals who are professional, bright, committed, flexible, and innovative, with great customer care skills. Previous experience of working in a contact centre or similar customer focused organisation is preferred but not essential. You must have excellent communication skills, both spoken and written, and a genuine desire to offer the highest level of customer services to the residents in Newham.

So if this is you, and you're sure, then take a look at our website and consider becoming part of a team that's proud to serve Newham’s Residents every day ... and always with a smile.

The Council has a strong commitment to achieving equal opportunities in both services to the community and the employment of our staff and expects all employees to understand and promote its policies in their work. All staff must be able to demonstrate practical examples of how they have implemented equal opportunities.

If you pride yourself on providing excellent customer service and wish to receive the associated rewards then we would like to hear from you.

Successful candidates are expected to attend the induction and training and will not be granted leave during this period.

https://www.newham.gov.uk/downloads/file/7972/customer-services-advisor

Closing date: 31st October 2024

Additional Information

We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us.

The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn .

About Us

The London Borough of Newham is located only 5 miles east of London. It is well positioned with access to all major networks in London and the south east. It is well connected by public transport with, bus, tube and DLR. When the Crossrail service opens it will call at Custom House close to our council offices and also Stratford station and from there to central London. The London City Airport which serves major European cities is located at Royal Albert Dock. Newham has the youngest overall population in the country. It was one of the six host boroughs for the 2012 Summer Olympics and contains most of the Olympic Park including the London Stadium. It has a thriving arts quarter with the Theatre Royal Stratford East offering excellent entertainment for all the family. There is the University of East London which has two campuses in Newham, one in Stratford and another next to the regenerated Royal Albert Dock. It also has a large Westfield shopping Centre in Stratford which has all the major retailers there.

Newham has a large housing regeneration programme that will build over 1,000 new council homes by 2022.