Jobs search

Customer Service Coordinator

The London Institute of Banking and Finance • Full-time • London, England, United Kingdom • £31.50k / year • 6d ago

Customer Service Coordinator

Based : Hybrid London/ Home*

Salary: up to £31,500, depending on experience

Hours of work : 37.5 hours, Monday to Friday

Contract : Permanent

Role Overview:

Working closely with our admissions and operations team, you will be responsible for handling all incoming enquiries and providing fast and competent solutions. You will also manage the billing process for our student registrations.

*This role is predominately home based, with attendance in the London office required for training or meeting as necessary

Key Responsibilities

· Handling all incoming enquiries (email, chat messaging, telephone) in a responsive manner maintaining appropriate service level expectations, satisfying the enquiry at first point of contact where possible.

· Ensure that all processing of personal data complies with the principles of the Data Protection Act, escalating data protection queries to the appropriate manager.

· Take ownership for the management of the billing process for student registrations.

· Ensure communication with students is accurate, consistent and that the enquirer’s issue is handled appropriately. Also collaborate with second level support or other teams if necessary for finding a solution and creating a new process if needed.

· Maintain a high level of knowledge about all relevant products and services.

· Aim to resolve any student dissatisfaction at the first stage.

· Maintain, as fully as possible, a record on the appropriate systems of all communication with students.

· Work collaboratively with other team members within the admissions and operations teams, offering support and help when required

· Identify and support the implementation of improvements to services.

· Share knowledge and best practice with other members of the admissions, sales, finance, assessment and operations teams at all levels.

· Undertake such other activities that may be reasonably requested.

· Demonstrate flexibility towards working hours to meet customer needs.

Your Profile

· You have completed a commercial apprenticeship, hold a bachelor’s degree, possess a comparable qualification, or have relevant professional experience.

· You have previous experience in the field of customer service and enjoy working primarily over the phone.

· You have experience managing the billing process and effectively communicating related details to students.

· You are great at communication with a strong sense of people — especially when interacting with young learners and students.

· You remain calm under high workloads and maintain a friendly demeanour at all times.

· You have good knowledge of common MS Office products and quickly adapt to new IT systems.

· You are a team player, yet you also enjoy working independently and taking on responsibility.

What We Offer:

· A dynamic and collaborative work environment.

· Opportunities for professional growth and development.

· The chance to make a difference in the lives of students.

If you are passionate about helping students succeed and enjoy a role where you can truly make an impact, we would love to hear from you! Please send us your application including your earliest possible start date and salary expectations.

Before applying for any role please read our Recruitment Privacy Policy found on our website under About > Work with us

To apply, please submit your CV.

Closing date: Friday 29 November

Interviews: TBC

Job Types: Full-time, Permanent

Pay: Up to £31,500.00 per year

Benefits: