We are looking for experienced Customer Service Advisors to join our contact centre to represent our client, a luxury cosmetic brand.
This role is a fixed term contract until 31/12/2024.
What will I do in the role?
- First point of contact for all customer enquiries
- To provide sales through service, including order processing and upselling additional products
- Brand ambassador for your client, upholding the values/expectations of this luxury brand.
- Provide outstanding customer service across telephone, social media, web chat and e-mail
- Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica
What do I need?
- Experience of working in customer service is essential, ideally within a contact centre or retail environment
- A passion for the beauty industry is highly desirable
- Experience of sales through service would be an advantage
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Experience of working in a customer facing environment
- Ability to work well within a team
- Confident IT skills
Working Hours
- Shifts are on a rota basis between the core hours 9:00am-22:00pm Monday to Friday and between the core hours 10:00am-7:00pm on weekends
- Shifts are on a 3 week rotational basis, which include working 1 full weekend, 1 week either working Saturday or Sunday only and 1 week not working on the weekend
- 40 hours per week
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn
Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
macOS - Apple macOS | endoflife.date
Windows
MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:
Windows 10 22H2 or Windows 11 22H2/23H2
8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
8GB RAM Minimum
15GB+ Free Storage Space
Apple/macOS
MUST be equipped with the following:
macOS 12 (Monterey) or later
8GB RAM Minimum
15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Hardware & Software: Anti-Virus Protection
When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).
The use of any other antivirus software will not be supported.
Minimum Speed Requirements:
Ping ms Maximum 20ms
DOWNLOAD Mbps Minimum 20 MBps
UPLOAD Mbps Minimum 5Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.