We are looking for experienced Customer Service Advisors to join our contact centre to represent our client, a luxury cosmetic brand.

This role is a fixed term contract until 31/12/2024.

What will I do in the role?

First point of contact for all customer enquiries
To provide sales through service, including order processing and upselling additional products
Brand ambassador for your client, upholding the values/expectations of this luxury brand.
Provide outstanding customer service across telephone, social media, web chat and e-mail
Making sure the customer is at the heart of every conversation and leave with a positive impression of you, our client and of Ventrica

What do I need?

Experience of working in customer service is essential, ideally within a contact centre or retail environment
A passion for the beauty industry is highly desirable
Experience of sales through service would be an advantage
A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
Strong written and verbal communication skills
Experience of working in a customer facing environment
Ability to work well within a team
Confident IT skills

Working Hours

Shifts are on a rota basis between the core hours 9:00am-22:00pm Monday to Friday and between the core hours 10:00am-7:00pm on weekends
Shifts are on a 3 week rotational basis, which include working 1 full weekend, 1 week either working Saturday or Sunday only and 1 week not working on the weekend
40 hours per week

Homeworking Eligibility

Please refer to the following links to ensure your laptop/pc has the current supported systems:

Windows 10 - Windows 10 Home and Pro - Microsoft Lifecycle | Microsoft Learn

Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn

macOS - Apple macOS | endoflife.date

Windows

MUST be a Windows 11 compatible machines, but MUST also be equipped with the following:

Windows 10 22H2 or Windows 11 22H2/23H2

8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor

8GB RAM Minimum

15GB+ Free Storage Space

Apple/macOS

MUST be equipped with the following:

macOS 12 (Monterey) or later

8GB RAM Minimum

15GB+ Free Storage Space

Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.

Hardware & Software: Mobile Phone

You MUST have an Apple or Android smartphone equipped with either iOS 15.0 (or later) or Android 12 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.

Hardware & Software: Anti-Virus Protection

When using a personal device, we do only support Windows Defender antivirus software for Microsoft devices and X-Protect for MAC OS (built-in the OS).

The use of any other antivirus software will not be supported.

Minimum Speed Requirements:

Ping ms Maximum 20ms

DOWNLOAD Mbps Minimum 20 MBps

UPLOAD Mbps Minimum 5Mbps

Who are Ventrica?

Ventrica is a forward-thinking, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. In 2022 we were awarded Gold for Most Effective Application of Technology, and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We were also awarded Gold for Manager of the Year, and Silver for Head/Director of the Year at the UK National Contact Centre Awards.

Ventrica

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Customer Service Advisor – Luxury Cosmetics Brand (Remote)