Customer Experience Agent

Tilt • Full-time • Remote (London, England, United Kingdom) • £25k - £35k / year • 4w ago

Mission

At TILT, we’re pioneering the future of fashion marketplaces. Significant innovations in the past led to faster payments and fulfillment, from which the incumbents emerged. But there hasn't been anything further game-changing in the space — and now all online marketplaces suffer from the same dull buying and selling experiences.

We're changing that by creating a fast, fun, interactive way to shop through live streams.

Culture

Seriously fast-paced and challenging.
Experimental and obsessed with one objective: to build a groundbreaking shopping experience for the world.
Extremely ambitious, friendly and want to win together.
You will be proud of your work for years to come.

About the Role

You will be the first hire for our Customer Experience (CX) Team. In this role, you will be our front-line support for millions of users as well as the internal voice of our customers to ensure Tilt is constantly improving customers' lives.

What You'll Do

Represent Tilt online at all times with a positive, customer-first attitude
Provide excellent customer service via e-mail and/or chat
Quickly responding to and resolving customer issues regarding orders, payments, fulfilment and payouts
Helping users with any inquiries or issues regarding onboarding
Handling sensitive or confidential information
Sharing common customer issues with the team to improve processes and fix root causes

What We're Looking For

Fluent in English
Excellent communication skills
1+ years of experience handling support via email or chat
Willingness to work different shifts (incl. weekends)
Ability to work under pressure
Understanding of e-commerce and marketplace operations
Experience with Zendesk or similar platforms
Bonus:
Knowledge of the fashion industry
Previous start-up experience
Fluency in multiple languages

Perks & Benefits

Competitive salary

Want to join?

Apply with your CV and answer the following two questions (authentic answers only; generic responses will be rejected):

Why Tilt? Provide a brief answer in under 6 sentences or in bullet points.
What do you NOT want to do in your next role? Radical honesty is appreciated here.