Salary

An annual salary of £12,395 - £12,592 (pro rata to length of contract) (Full-time equivalent £24,790 - £25,183)

Contractual hours

18.13

Basis

Part time

Region

East Midlands

Package

Attractive Local Government Pension Scheme, Employee benefits programme

Date posted

08/11/2024

Customer Service Officer – part-time, temporary contract until 31 March 2026

North West Leicestershire District Council is a busy council, working across our communities to help people and businesses thrive. We’re looking for a Customer Service Officer to join our diligent team working out of our Customer Centre in the Belvoir Centre in the heart of Coalville.

About the role

You will join a busy and friendly team of Customer Services Officers providing both face to face and telephone help to residents in the district, covering the full range of services that the Council provides. There may be the opportunity to work from home on a hybrid basis following the initial training and completion of competency checks. There is also the potential to progress to a higher-level Customer Service Officer, based on your competency, where you would deal with customer’s financial matters e.g. council tax and benefits.

Our ideal candidate

The person in this role must be able to talk to people at all levels, have excellent listening and verbal and written communication skills. You must be passionate about delivering excellent customer service to everyone you talk to.

18 hours and 37 minutes (18.125) hrs per week with an annual salary of £12,395 - £12,592 (pro rata to length of contract) (Full-time equivalent £24,790 - £25,183)
124 hours of holiday per year (including bank holidays) increasing to 139 hours after 5 years (pro rata to length of contract)
Attractive Local Government Pension Scheme with at least 25% employer’s contribution
Employee benefits programme’ including payback on medical, dental and optical expenses
Continued training and development opportunities

Interested...? Take a look at the job pack online or please feel free to get in touch with Kerry Wright (Customer Services Team Leader) at kerry.wright@nwleicestershire.gov.uk or 01530 454549, who will be happy to discuss this important and exciting role.

If you would like to download the full job pack, please click on the link under attachments.

Applications must be made using the on-line application process.

Disabled applicants who meet the essential criteria for the job will be guaranteed an interview.

We welcome applications from all sections of the community.

Closing Date: Sunday 24 November 2024

North West Leicestershire District Council

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