Customer Services Assistant – 9 month fixed term contract (with possibility to extend)
Osprey Housing is a social housing organisation committed to the mission of providing high quality affordable housing and services to the people in the communities they serve throughout Aberdeenshire, Moray and the City of Aberdeen. We own over 1,800 homes for social rent, providing stable and sustainable tenancies to a wide range of tenants. We also provide key support services to help our tenants and communities succeed.
We are currently seeking to recruit a highly motivated and enthusiastic Customer Services Assistant to join our busy Customer Services Team on a 9 month fixed term contract to cover maternity leave.
The successful candidate will provide excellent front line customer service to all tenants, clients and service users making contact with Osprey. This will include dealing with tenant or prospective tenant queries, reporting of tenant repairs to contractors, and ensuring effective tenant communications on a variety of housing related aspects.
The ideal candidate will have good experience of working in a busy office environment and be committed to providing high quality customer care. They should also possess good computing skills, be an excellent verbal and written communicator, confident with a pleasant personality, efficient and well organised, able to work on their own initiative and enjoy dealing with the public. Experience of working in the Housing Sector would be an advantage but is not essential.
Osprey operates a flexible hybrid working environment. This role will allow you to work flexibility between your home and our HQ in Westhill, Aberdeenshire, although during your probationary period the majority of your time will be spent in the office. As a valued member of our team you will enjoy a fantastic range of benefits including flexible working, a contributory pension scheme, 3 x salary life assurance, wellbeing and health benefits, and access to online discounts for hundreds of retailers.
The main focus, duties and responsibilities of the job are detailed in the Job Description.
For an application form and further details please go to our website at www.ospreyhousing.org.uk
Please note CVs will not be accepted.
Closing date for return of applications is Monday 2 December at 12 noon.
Interviews are expected to take place on Thursday 12 December
Please return completed application forms to Sofia Redford:
Email to: sredford@ospreyhousing.org.uk
Mail to: Sofia Redford, Osprey Housing, 22 Abercrombie Court, Arnhall Business Park, Westhill, Aberdeenshire, AB32 6FE
Osprey Housing Registered Scottish Charity No SC029461
Job Types: Full-time, Fixed term contract
Contract length: 9 months
Pay: £28,092.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Flexitime
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
- Work from home
Schedule:
Ability to commute/relocate:
- Westhill, AB32 6FE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Westhill, AB32 6FE
Reference ID: CSA 9 month temp
