Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Customer Service Agent - Nottingham (NG2)

Do you want a challenging and rewarding customer service role? The successful candidate will be required to work rotating shifts between 08:00 – 18:00. This position offers the successful candidate the opportunity to work hybrid.

Your Responsibilities:

Resolve customer queries by utilising UPS Enterprise systems, making outbound calls/emails to ensure resolution and query ownership
Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals
Utilise UPS Enterprise systems to record customer activity
Provide customers with proactive updates when major service issues occur that may impact delivery or collection of their shipments

Your Skills:

Excellent verbal and written communication skills
Professional, sincere a positive image of UPS, convey an eagerness, willingness and desire to assist customers
Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner
Display a thorough understanding of UPS’s products and their additional service features
Dealing with multiple, complex customer issues

What you’ll get:

Base pay £11.44 per hour
Company pension scheme, discounts at major retailers (like Apple), cinemas and attractions (such as Alton Towers and The London Eye), plus many more benefits
Full training to help you perform at your best
Opportunities to progress – thanks to our ‘promotion from within policy’

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds and information in more than 200 countries and territories worldwide.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS United Kingdom

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Customer Service Agent - Nottingham