Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support within the customer services sector. Your ability to communicate effectively and analyse customer needs will be crucial in ensuring a positive experience for our clients.

Duties

· Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

· Analyse customer issues and provide appropriate solutions or escalate as necessary.

· Collaborate with team members to improve service processes and enhance customer satisfaction.

· Follow up with customers to ensure their issues are resolved and gather feedback on their experience.

Qualifications

· Previous experience in a customer service role, preferably within the body shop industry.

· Strong analytical skills with the ability to assess situations quickly and make informed decisions.

· Excellent verbal and written communication skills, with a focus on clarity and professionalism.

· Ability to work well under pressure while maintaining a positive attitude.

· A proactive approach to problem-solving and a commitment to delivering high-quality service.

Join us in providing outstanding support to our customers while developing your skills in a dynamic environment!

Job Types: Part-time, Permanent

Pay: From £14.28 per hour

Expected hours: 20 per week

Benefits:

Company pension
Free parking

Schedule:

Day shift
Monday to Friday

Experience:

Customer service: 1 year (preferred)

Work Location: In person

Sprayworks (London)

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