```Job Overview```

We are currently looking for a dynamic and skilled Customer Service Manager to lead our customer service team. As a Customer Service Manager, you will play a crucial role in ensuring customer satisfaction, managing a team of customer service representatives, and implementing strategies to enhance the overall customer experience. The ideal candidate should possess exceptional leadership abilities, strong communication skills, and the ability to analyze and improve customer service processes.

```Responsibilities```

- Lead and supervise a team of customer service representatives, providing guidance, training, and support

- Develop and implement effective customer service strategies to enhance customer satisfaction

- Set performance goals for the team and monitor progress towards achieving them

- Handle escalated customer inquiries or complaints in a professional and timely manner

- Analyze customer service data to identify trends, areas for improvement, and opportunities for efficiency

- Collaborate with other departments to ensure seamless customer interactions and resolutions

- Prepare regular reports on customer service metrics for management review

- Stay informed about industry best practices and implement relevant changes to improve service quality

```Skills```

- Proven experience in a customer service management role or similar position

- Strong leadership skills with the ability to motivate and inspire a team

- Excellent communication skills with proficiency in English; fluency in Spanish is a plus

- Ability to analyze data, identify trends, and make data-driven decisions

- Experience supervising staff and managing performance effectively

- Proficiency in CRM software or other relevant tools for customer service management

If you are a results-oriented individual with a passion for delivering exceptional customer service and leading a team to success, we invite you to apply for the Customer Service Manager position. Take the next step in your career with us!

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Additional pay:

Commission pay

Benefits:

Company pension
Employee discount
Free parking
Language training provided
On-site parking
UK visa sponsorship

Flexible language requirement:

English not required

Schedule:

8 hour shift
Monday to Friday

Experience:

Retail sales: 1 year (required)
Customer Service: 1 year (required)

Work Location: In person

Premier Cars Walsall Ltd

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Customer Service Manager