Job Overview
We are seeking a dedicated and experienced Customer Service Manager. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional service. This role involves managing daily operations, supervising team members, and ensuring customer satisfaction through effective communication and problem-solving. A multilingual ability, particularly in Spanish, is highly desirable to enhance our service capabilities.

Responsibilities

Oversee the daily operations of the customer service department, ensuring high-quality service delivery.
Manage and supervise a team of customer service representatives, providing guidance and support as needed.
Analyse customer feedback and service metrics to identify areas for improvement.
Develop and implement strategies to enhance customer satisfaction and loyalty.
Communicate effectively with customers, addressing their concerns and resolving issues promptly.
Train and mentor team members to ensure they meet performance standards and develop their skills.
Collaborate with other departments to streamline processes and improve overall customer experience.

Experience

Proven experience in a customer service management role or similar position.
Strong leadership skills with the ability to motivate and manage a diverse team.
Excellent analytical skills to assess performance data and implement improvements.
Good communication skills in English.
Experience in developing training programmes for staff development is beneficial.
Ability to work in a fast-paced environment while maintaining a focus on quality service delivery.

If you are passionate about leading a team towards excellence in customer service, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: £40,647.00-£45,036.00 per year

Additional pay:

Bonus scheme
Commission pay
Performance bonus
Tips
Yearly bonus

Benefits:

Language training provided

Schedule:

Monday to Friday

Work Location: In person

Reference ID: REF01782

London Projects

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Customer Service Manager