Customer Service Support Specialist

Location: Islington

Hours: 40 hours per week, Monday - Friday (hybrid role once settling in period has been passed)

Salary: £28,000 per annum

We are currently recruiting for a Customer Service Support Specialist to join our thriving Property Management Department. The ideal candidate will be a well organised, thorough individual with the capacity to learn and implement core management service support functions for our clients. All candidates should be energetic individuals who takes pride in delivering exceptional service levels at all times.

Main duties:

Embrace the Chestertons/Campions brand and Core Values
Seek out information or answers to clarify knowledge
Meet and network with other employees (both within property management and the wider company)
Understand the importance of professional communication and apply this consistently without being prompted
Apply knowledge learnt to a wide range of property management scenarios to achieve the best result
Learn and understand the purpose of the different departments within Chestertons and how they interact with each other
Actively ask for advice and assistance where necessary
Learn and understand basic legislation and terminology relating to the lettings and property management industry
Learn how to use all software required to be able to fulfil a Customer Service Support Specialist role at Chestertons
Answer client calls quickly and professionally
Answer client queries wherever possible
Take and pass on detailed messages to the correct people in the company
Where messages have been passed on, make sure the client has been contacted/assisted before the end of the day & escalate where necessary
Learn how to troubleshoot common maintenance issues
Adhere to department standards

Attributes:

Shows high engagement and willingness to learn
Good organisational skills
Self-Motivated
Self-evaluation to improve outcomes
Receive feedback positively and view as an opportunity to improve
Provide good customer service in every customer interaction with internal and external customers

Measurements:

Regular review meetings with Team Leader
Customer feedback
KPIs for call stats

First Port

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