Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyse customer needs will be vital in ensuring customer satisfaction and loyalty. The ideal candidate will possess strong phone etiquette, data entry skills, and the ability to upsell products or services when appropriate.

Duties

Respond to customer inquiries via phone, email, or chat in a professional manner.
Provide accurate information regarding products and services.
Assist customers with issues or concerns, ensuring timely resolution.
Perform data entry tasks to maintain accurate customer records.
Analyse customer feedback and provide insights for service improvement.
Upsell relevant products or services based on customer needs.
Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
Communicate effectively in both English and Spanish (or other languages) to cater to our diverse clientele.

Experience

Previous experience in a customer service role is preferred but not essential.
Strong communication skills with the ability to engage with customers effectively.
Proficiency in data entry with attention to detail.
Experience in upselling is advantageous.
Demonstrated ability to analyse situations and provide appropriate solutions.
Familiarity with phone etiquette and maintaining professionalism during calls.

Join us as we strive to enhance our customer experience through dedicated service and support!

Job Type: Full-time

Pay: £33,069.00-£34,431.00 per year

Additional pay:

Bonus scheme
Commission pay
Performance bonus
Tips
Yearly bonus

Benefits:

Company pension
Free parking
On-site parking

Schedule:

Monday to Friday

Work Location: In person

D5 Construction Ltd

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Customer Service Representative