Job Title: Customer Service Representative
Overview:
Join our team as a Customer Service Representative and play a pivotal role in delivering exceptional service to our diverse customer base. As a key member of our customer service team, you will be the first point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction.
Duties:
- Respond promptly to customer inquiries via phone, email, and live chat
- Provide accurate information about products and services
- Resolve customer complaints with patience and empathy
- Utilize phone etiquette skills to ensure positive customer interactions
- Upsell products and services to maximize sales opportunities
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to identify areas for improvement
- Communicate effectively with customers and internal teams
Experience:
- Fluency in Spanish and English is required; multilingual proficiency is a plus
- Previous experience in a customer service role is preferred
- Strong phone etiquette skills with the ability to handle high call volumes
- Experience with upselling techniques is advantageous
- Bilingual candidates are encouraged to apply
- Ability to analyze information and solve problems effectively
- Excellent communication skills, both verbal and written
- Proficient in data entry tasks with high accuracy
If you are a motivated individual with a passion for delivering exceptional customer service, we invite you to apply for the Customer Service Representative position. Join us in providing top-notch support to our valued customers while growing your skills in a dynamic work environment.
Job Type: Full-time
Pay: From £210,000.00 per year
Schedule:
- 8 hour shift
- Every weekend
Work Location: Remote
