Overview - In this full-time role as Customer Service Administrator, the post holder will be working within a customer service team of 17, you will have direct customer contact in a phone based hybrid working environment.

About Belazu

This is a lovely opportunity to join a business with an impressive set of accreditations, from B Corp status to silver standard Investors in People and newly recognised in 2024 as a Sunday Times Best Place to Work. We are a diverse team with a shared set of professional goals and social values that drive a hugely satisfying working experience. Belazu has been a pioneer of supplying high quality, Middle Eastern and Mediterranean Ingredients within the UK’s Foodservice for over 30 years. We are an innovative leader in our field, with an energetic and high performing working culture. We have ambitious plans to grow over the next 5 years and take great pride in the values that form the spine of our business.

What the day job looks like:

In this full-time role as a Customer Service Administrator, you will be responsible for:

Providing general daily support to the rest of the Customer Service team
Respond to customer queries both by telephone and email, as quickly as possible
Orders processed accurately, according to specific customer requirements and any anomalies reported
Arrange 3rd party transport for those orders that require it
Working with internal business partners and customers regarding special customer requirements
Opening new accounts, general office administration and filing
General support role for the Sales Team
Resolve day to day issues where necessary
Meet all required standards and service levels for all customers
Ensure good communication with all key departments of the business
Display a “can do” attitude
Comply with Health & Safety & Food Safety Standards within the business
Attention to detail and quality focus is essential
To contribute to the Health & Safety, Food Safety and Socio-Environmental/Energy Belazu values, and to help achieve the company-wide objectives that are communicated on an on-going basis
Achieve all KPIs and annual goals set, including objectives

This role will suit you if:

You have either relevant administration or sales support experience, or has experience of working within a Customer Service department
Have excellent verbal and written communication skills for internal and external stakeholder interactions.
Enjoy taking initiative and problem-solving. We’re on a mission to be efficient, so spotting how to improve aspects of this role and be able to work out solutions for issues is going to help you do well here.
Have advanced proficiency in Microsoft Office 365, especially Excel and Outlook
You demonstrate our key behaviours – Honesty, Passion, Respect, Accountability, and Customer Success

This role may not be for you if:

Are daunted by the idea of autonomy. You will be given freedom when doing your work, so we want everyone in the team to hold themselves accountable for delivering great results.
Aren’t a self-starter. We’ll always be here to give direction, but we love to see how you tackle things with your own thinking first!
You struggle with time management, reliability, deadlines, or working effectively as part of a team
You do not enjoy tasks that require you to be organized and have an eye for details.
You are not collaborative and do not have a proactive approach to problem-solving

What’s in it for you?

33 days annual (including 8 public holidays) per annum
Auto-Enrolment Pension, plus an enhanced pension option
Discretionary annual bonus scheme
Learning and development opportunities
Life assurance from day one
Cycle to work scheme
Employee benefits portal with retail discounts, EAP and GP services and financial support tools
Volunteer days
Free parking on site
Up to 40% discount on Company products
Socials and internal awards
Subsidised Canteen

Terms

40 hrs/week i.e 08.30 – 17.00 Mon-Fri
Hybrid role – 3 days in office, 2 days WFH
Probationary period 3 months
Annual salary review (our ‘movers and shakers’ are always rewarded)
10% KPI related bonus based around challenging but achievable tasks related to the role

Job Types: Full-time, Permanent

Pay: £28,020.00 per year

Benefits:

Company pension
Free parking
On-site parking

Schedule:

Monday to Friday

Work Location: In person

Reference ID: WJFRP82204

Belazu Ingredient Company

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Customer Service Administrator