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The benefits of offering flexible schedules in customer service roles

The benefits of offering flexible schedules in customer service roles

As the demand for customer service grows, so does the competition to attract top talent. For many customer service professionals, flexible schedules are one of the most attractive job benefits. Here’s why offering flexible work options can be a game-changer for both employees and employers. Why flexibility matters to customer service professionals The customer service sector is trad

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How to move from entry-level to management in customer service

How to move from entry-level to management in customer service

Transitioning from an entry-level customer service role to a management position is an achievable goal, but it takes more than just putting in the hours. To climb the career ladder, you need a blend of skills, strategic planning, and initiative. Here’s a roadmap for moving from frontline to leadership in the world of customer service. Building a strong foundation: Mastering entry-level

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The role of empathy in exceptional customer service

The role of empathy in exceptional customer service

Empathy is often described as the ability to understand and share the feelings of another. In customer service, it’s more than just a buzzword – it’s one of the most important skills a professional can have. Let’s dive into how empathy impacts customer interactions and why it’s so essential. Understanding empathy: More than “just being nice” Empathy in customer service is about seeing

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Tenpin • Part-time • United Kingdom • 1d ago
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Vue • Part-time • Croydon, England, United Kingdom • 1d ago
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Domino's Pizza • Full-time • Falkirk, Scotland, United Kingdom • 1d ago
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